Return and refund policy

We want you to be satisfied with your AromaMeta fragrance. If something isn't right, this policy explains your options.

Return window

You may request a return within 14 days of delivery.

What can be returned

Eligible:

• Full-size fragrances, unopened and unused, in their original sealed packaging

• Discovery sets, unopened, with all seals intact

• Any item that arrives damaged, defective, or incorrect

Not eligible:

• Opened or used fragrances, for hygiene and safety reasons

• Individual 2ml samples, sold as final-sale trial products

• Discovery sets where one or more vials have been opened

• Items requested more than 14 days after delivery

• Items not purchased directly from aromameta.com

If your fragrance arrived damaged, defective, or is not what you ordered, none of these exclusions apply. Contact us and we'll make it right.

How to start a return

1. Contact us at aromameta.com/pages/contact within 14 days of delivery, with your order number and the reason for return.

2. We'll reply with return instructions and an address.

3. Ship the item back in its original packaging.

Please don't send anything back before contacting us. We can't guarantee we'll be able to process a return that arrives without prior authorization.

Return shipping costs

• Faulty, damaged, or incorrect items: we cover return shipping in full.

• Change of mind: you cover return shipping. Original shipping charges are non-refundable.

We recommend a tracked service. We can't issue a refund for a return we don't receive.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

If we can't approve a return — for example, if a bottle comes back opened — we'll contact you before taking any action, and can return the item to you at your cost.

Exchanges

We're happy to exchange an eligible unopened item for a different fragrance or size. Any price difference will be charged or refunded. Contact us at aromameta.com/pages/contact to arrange this.

Damaged in transit

Fragrance ships in glass. If your parcel arrives damaged, photograph it before unpacking further and contact us as soon as you can — ideally within 48 hours, while the carrier's records are fresh. Photos of the outer box, the packaging inside, and the bottle itself let us resolve the claim quickly.

Reporting later doesn't forfeit your claim. Damaged items remain returnable for the full 14-day window.

Your rights

Nothing in this policy limits your rights under applicable state or federal consumer protection law.